Your privacy is our priority. By creating an account at 1xebt, you agree to this Privacy Policy. Please read it carefully in full.
1Introduction & Scope
1xebt ("we", "us") provides online betting and gaming services to users across multiple countries, including Bangladesh. This Privacy Policy ("Policy") applies to our website, mobile app, and all related services.
This policy explains how 1xebt:
- What types of personal data are collected.
- Why this data is collected and how it is used.
- When and with whom your data may be shared.
- How your data is kept secure.
- What rights you have regarding your data.
By using 1xebt's services, you are considered to have read and understood this Privacy Policy.
2What Data We Collect
1xebt only collects data that is necessary to provide our services. We never request excessive or irrelevant information.
| Data Type |
Example |
Reason for Collection |
| Identity Information |
Name, date of birth, national ID number |
Account Verification & KYC |
| Contact Information |
Mobile number, email address |
Communications & Notifications |
| Financial Information |
Payment methods, transaction history |
Payment Processing |
| Technical Information |
IP address, device information, browser |
Security & Fraud Prevention |
| Usage Data |
Betting history, gaming activity |
Service Improvement & Responsible Gaming |
We never store your password in plain text. All sensitive data is kept in hashed form.
3Purpose of Data Use
1xebt uses your data only for specific, legitimate purposes. The key purposes are outlined below:
- Account Management: Your information is used to create, verify, and manage your account.
- Payment Processing: Financial information is used to process deposits and withdrawals securely.
- Fraud Prevention: To detect unusual activity and ensure the security of the platform.
- Customer Support: To resolve your issues and provide support.
- Service Improvement: Usage behavior analysis to further improve the user experience.
- Legal Compliance: To comply with applicable laws and regulations.
- Responsible Gaming: Identifying problem gambling risks and providing the necessary support.
We do not sell your data to third parties for marketing or advertising purposes.
4Data Sharing Policy
1xebt does not generally share your data with third parties. Sharing may occur only in the following limited circumstances:
- Payment Provider: Limited data shared with payment processors such as Mobile Pay, Nagad, Rocket, and banks.
- Technology Partners: Technology companies that support platform operations — they are not permitted to use your data independently.
- Legal Liability: In response to a court order or a lawful request from a government authority.
- Fraud Investigation: With relevant authorities in the investigation of serious fraud or criminal activity.
Before sharing data with any third party, we ensure they comply with the same data protection standards we uphold.
5Data Retention & Duration
How long your data is retained depends on the type of information and the purpose for which it was collected.
- Account Information: For as long as your account remains active and as required by law after closure.
- Transaction Records: 5 to 7 years — in accordance with financial regulations.
- KYC Documents: Minimum 5 years after account closure.
- Log Data: 90 days to 1 year for cybersecurity purposes.
- Support Contact: Up to 2 years after resolution.
After the designated retention period, data is securely deleted or anonymised.
6Cookies & Tracking Technologies
The 1xebt website and app use certain technologies that help enhance your experience.
- Essential Cookies: Essential for the site to function correctly. Includes login sessions, security tokens, and similar data.
- Functional Cookies: To remember your preferences and settings (language, theme, etc.).
- Analytics Cookies: To understand which parts of the site are used most — fully anonymised.
You can disable cookies through your browser settings, though some site features may not function as a result.
7Your Rights
1xebt respects the following rights you have over your personal data:
Right to AccessThe right to know what information we hold about you.
Right to RectificationRequest correction of inaccurate or outdated information.
Right to ErasureRequesting deletion of your data under specific circumstances.
Restriction of ProcessingRequesting that your data no longer be used for certain purposes.
Data PortabilityRequest your data in a portable format.
Right to ObjectObjecting to certain types of data processing.
To exercise these rights support@1xebt.appEmail us at. We will respond within 30 days.
8Security Measures
1xebt uses industry-leading security technology to keep your data safe.
- 256-bit SSL Encryption: All data transmissions are encrypted.
- Firewall Protection: To prevent unauthorized access.
- Regular Penetration Testing: To identify system vulnerabilities.
- Access Control: Only authorized personnel have access to your data.
- Data Backup: Regular backups are maintained in a secure location.
In the event of any suspicious activity or security breach, we will notify affected users in accordance with applicable law.
9Minor Protection
1xebt is strictly for users aged 18 and above. We are committed to protecting minors.
- Age is verified at the time of registration.
- Any individual identified as under 18 has their data deleted immediately.
- Parents can contact us to help protect their children.
- Any child data collected unintentionally is removed immediately.
10Privacy Policy Updates
1xebt may update this Privacy Policy from time to time. When changes are made:
- The "Last Updated" date on this page will be revised accordingly.
- For significant changes, registered users will be notified via email or SMS.
- Continued use of the service after any changes constitutes acceptance of the updated policy.
11Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
support@1xebt.app
7 days a week, 24 hours a day
We typically respond to your request within 3 business days.